Complaints procedure

Tell us straight away

If something goes wrong — a late collection, damage, a wrong delivery, a problem with our driver or an invoice — tell us as soon as you can, ideally the same day. Mention your job reference (it looks like TE-1015) if you have it.

• WhatsApp: message us on 07487 303548 — the quickest route
• Email: Trueeliteukcouriers@gmail.com
• Phone: 07487 303548

What we do

1. We acknowledge your complaint within one working day.
2. We investigate and give you a full response within two working days, including what we are doing to put it right.
3. Where we got it wrong, we put it right and make good the loss as set out in our terms.
4. The complaint and its outcome are recorded, and we feed every complaint back into how we work.

If you're still not happy

Say so and your complaint goes to our director, who will review it personally and respond within a further two working days.